Need help with an order? Call us on 01773 687 676 or email sales@monkeyking.co.uk. If your question is about an existing order, have your order number ready.
Frequently asked questions
What is Monkey King?
Monkey King is a UK online shop and brand of rolling papers, filter tips, pre-rolled cones and smoking accessories. Alongside our own Monkey King range, we stock lighters, grinders, ashtrays and smoking storage, and we deliver across the UK. All of our products are for adults aged 18 and over only. Browse the full Monkey King range to see everything we stock.
What do you sell at Monkey King?
We sell rolling papers in all the popular sizes, from Regular 70 and Medium 1¼ to King Size Slim and 4m rolls, along with filter tips, pre-rolled cones, lighters, grinders, ashtrays, smoking storage and smoking packs. Most of the range is our own Monkey King brand. If you’re not sure where to start, our rolling papers collection is a good place to begin.
Do you deliver across the UK?
Yes, we deliver to addresses across the UK. Orders placed before 3pm (15:00), Monday to Friday, are usually despatched the same day. Deliveries to Northern Scotland and Northern Ireland cost more. Your delivery options and costs are shown at checkout, and you’ll find full details on our delivery information page.
How can I track my order?
You’ll receive your tracking number by email once your order has been despatched, and many customers also get text updates from the courier. Enter the number on the courier’s website to follow your parcel. Delivery times are estimates, so if your order hasn’t arrived within 3 working days of despatch, get in touch with our team and we’ll chase it for you.
What are the best rolling papers?
The best rolling papers for most people are thin papers in the right size for how they roll. Monkey King King Size Slim papers are 14gsm ultra-thin, made from natural wood fibres with 100% natural Arabic gum, and our extreme thin range is just 12.5gsm. We also offer unbleached, hemp, coloured and scented papers, from Regular 70 to 4m rolls. Compare them in our rolling papers range.
How do you refill a Clipper lighter?
Always follow Clipper’s own refill instructions, which you’ll find on the packaging or on Clipper’s official website, and use a good-quality butane gas. Refill outdoors or in a well-ventilated space, away from flames, heat and anyone smoking, and wait as long as Clipper recommends before lighting it. Our Monkey King Clipper lighters are fully refillable.
Can I return my order?
Yes. You have 14 days from delivery to tell us you’d like to cancel, then a further 14 days to send the items back. Unwanted items should be unused and complete, sealed papers, tips and cones must be unopened, and return postage for a change of mind is at your own cost. If something arrives faulty, damaged or wrong, we’ll cover the return postage. Full details are in our Refunds & Returns Policy.
Do you deliver on weekends?
Yes. DPD Saturday delivery is £30, including VAT, and you can choose it at checkout. It is not available for Northern Scotland or Northern Ireland. Orders are packed Monday to Friday, excluding bank holidays, and a same-day despatch needs to be placed before 3pm (15:00). Anything placed after 3pm on a Friday goes out the following Monday. See our delivery information page.
How can I contact Monkey King or get help with an order?
You can call our team on 01773 687 676 or email sales@monkeyking.co.uk. If your question is about an existing order, include your order number so we can find it quickly. You can also email us from our Contact Us page.