Privacy Policy – Monkey King UK
1. Who we are
Eco Vape Ltd trading as Monkey King UK (“we”, “us”, “our”) is the data controller of the personal data we collect through this website (www.monkeyking.co.uk) and related services.
Company details Eco Vape Ltd Company number: 09287568 Registered office: Cotes Park Industrial Estate, Cotes Park Lane, Somercotes, Alfreton, Derbyshire, DE55 4NJ, United Kingdom
This website is a retail (B2C) online store selling Monkey King smoking accessories and related products. Wholesale enquiries are directed to our related business, Blazed Wholesale.
2. Contacting us about privacy
If you have any questions about this privacy policy or how we handle your personal data, please contact our Data Protection Team:
- Email: dataprotection@monkeyking.co.uk
- Alternative email: info@monkeyking.co.uk
- Telephone: +44 (0) 1773 687 676
You can also write to us at the registered office address above, marking your correspondence for the attention of the Data Protection Team.
3. Personal data we collect
We collect and process the following categories of personal data:
Information you provide to us
- Identity and contact data (name, billing and shipping address, email address, telephone number)
- Account data (if you create an account)
- Order and transaction data (products ordered, order history, payment confirmation)
- Communications you send us (for example emails to customer service)
Information collected automatically
- Technical data (IP address, browser type and version, device information, time zone, operating system)
- Usage data (pages visited, how you navigate the site) via Google Analytics
We do not collect special category (sensitive) personal data.
We require all visitors to confirm they are aged 18 or over before entering the site. We do not knowingly collect data from anyone under 18.
4. How we collect your data
- Directly from you when you place an order (guest checkout or registered account), create an account, or contact us
- Automatically through cookies and similar technologies when you browse the site (see our separate Cookies Policy)
- From our payment and shipping providers when processing your order
5. Why we process your data and our legal bases
| Purpose | Legal basis |
|---|---|
| To process and fulfil your order, including payment and delivery | Performance of a contract |
| To create and manage your customer account | Performance of a contract / Legitimate interests |
| To communicate with you about your order or account | Performance of a contract / Legitimate interests |
| To improve our website and understand how customers use it (Google Analytics) | Legitimate interests |
| To comply with legal obligations (tax, accounting, age verification records) | Legal obligation |
| To protect our rights, prevent fraud, and ensure site security | Legitimate interests |
We currently do not send marketing emails or SMS. When we introduce marketing (planned via Klaviyo), we will only do so with your explicit consent or, where permitted, under soft opt-in rules for existing customers. You will always be able to unsubscribe.
6. Who we share your data with
We only share personal data with the following categories of recipients, and only where necessary:
- Payment processor: Niftipay (to process payments securely). We do not store full card details.
- Shipping partners: DPD and Evri (to deliver your order)
- Website platform: WooCommerce / WordPress hosting providers
- Analytics: Google Analytics
- Professional advisers and service providers who help us run the business (under strict confidentiality and data processing agreements)
- Regulators or law enforcement if required by law
Wholesale enquiries may be passed to Blazed Wholesale (part of the same group of companies) so they can assist you.
We do not sell your personal data.
7. International data transfers
We aim to keep personal data within the United Kingdom.
Some of our service providers (including Google Analytics) may process data outside the UK. Where this occurs we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or Standard Contractual Clauses, or we rely on adequacy decisions where available.
8. How long we keep your data
We retain personal data only for as long as necessary for the purposes set out in this policy, including legal, accounting and reporting requirements.
Typical periods (subject to our operational settings in WooCommerce):
- Completed order records: up to 7 years (tax and legal requirements)
- Account data: for as long as your account remains active, or until you request deletion
- Pending, failed or cancelled orders: shorter periods (usually months rather than years)
- Analytics data: in accordance with Google Analytics retention settings
- Correspondence: for a reasonable period after the enquiry is closed
You can request deletion of your account or certain data at any time (subject to any legal retention obligations).
9. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or damage. Payment transactions are processed securely by our payment provider.
10. Your rights
Under UK data protection law you have the following rights:
- Access – request a copy of the personal data we hold about you
- Rectification – ask us to correct inaccurate or incomplete data
- Erasure – ask us to delete your data in certain circumstances
- Restriction – ask us to restrict processing in certain circumstances
- Data portability – receive your data in a structured, commonly used format
- Object – object to processing based on legitimate interests
- Withdraw consent – where processing is based on consent
To exercise any of these rights, please contact our Data Protection Team using the details in section 2. We will respond within one month (or explain if we need more time).
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): Website: ico.org.uk Telephone: 0303 123 1113
11. Cookies
We use cookies and similar technologies on this website. Full details are set out in our separate Cookies Policy.
You can manage cookie preferences through the built-in cookie confirmation tool on the site and via your browser settings.
12. Age restriction
This website is intended only for individuals aged 18 and over. By entering the site you confirm you are at least 18 years old. We do not knowingly collect personal data from anyone under 18. If we become aware that we have collected such data we will delete it promptly.
13. Changes to this privacy policy
We may update this policy from time to time. The latest version will always be published on this page with the updated date at the top. Significant changes will be highlighted where appropriate.
14. Contact
For any privacy-related questions or to exercise your rights, please contact:
Data Protection Team Eco Vape Ltd T/A Monkey King UK Cotes Park Industrial Estate, Cotes Park Lane, Somercotes, Alfreton, Derbyshire, DE55 4NJ
Email: dataprotection@monkeyking.co.uk Telephone: +44 (0) 1773 687 676
Last updated: 19 August 2026