Warranty & Returns
Questions about our warranty & returns?
If you have any questions please feel free to email info@monkeyking.co.uk or call +44 (0) 1773687676
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General Returns Policy
Monkey King is happy to replace or refund any products that are unopened and unwanted within 30 days of you receiving your order.
Due to hygiene reasons, Monkey King cannot accept returns of any items that have been opened and used including consumable products. This includes any items where the childproof seal has been broken or the sealed hygiene packaging has been opened.
If this is the case, please get in touch with our sales team on +44 (0) 1773 687 676 or email us at info@monkeyking.co.uk and we’ll be happy help resolve your issues on a case by case basis.
If you need to return a product from outside of the UK, please contact us using the details above and our sales team will be able to advise you on how to resolve any issues.
How do I return a product?
To return a faulty or unwanted product, get in touch with our customer service team to see if we can resolve the issue over the phone. If you then need to return an item, you can use your local Post Office or any other method of sending a parcel, addressed to:
Returns address:
FOA: Customer Service Team
Monkey King
Cotes Park Holdings
Cotes Park Lane
Alfreton, Somercotes
DE55 4NJ
We recommend that you ask for a proof of postage/receipt when you post it, incase the parcel is later lost or damaged during transportation.
Ensure any items you return are unopened, that the parcel is securely packaged and the address is clear and visible on the outside of the parcel.
To handle your return as efficiently as possible, please include a note inside the parcel with your full name, order number and the reason for return (such as faulty, incorrect item or unwanted).
Can I return a faulty item?
Absolutely, we’ll accept the return of any faulty item (except for consumable products outlined above) as long as it’s within the 30 day warranty period. We may ask you to send the device back to us so our team can inspect it and we may need to contact the manufacturer/supplier for further advice.
Alongside our standard returns policy, larger electronic devices which are not manufactured by Monkey King should also come with a separate manufacturer warranty inside the box, so you can also contact the manufacturer directly and take advantage of your warranty to fix any issues if we are unable to fix the device.
Before returning any item, we always recommend you contact us first in case we are able to help you resolve the fault before having to return the item.
What about postage?
If your product is returned to us and a fault is found, we will cover your postage cost (up to a maximum of £5 and as voucher to use online or add it to your full refund) and either:
- Offer a replacement of the same item.
- Offer an alternative item of the same value.
- Credit the cost towards your next purchase.
- Provide a full refund.
If our team inspects your returned product and finds that the item isn’t faulty, we’ll get in touch to explain what’s happened and return your item to you free of cost. Please note we are not able to cover the initial cost of returning the item to us if no fault is found.
What if I’ve received an incorrect item?
In the rare case that you receive incorrect items in your order or some items are missing, please get in touch with our sales team as soon as possible on +44 (0) 1773 687 676 so we can investigate and resolve the issue as soon as possible.
Please be ready to provide your full name, order number and address so we can quickly find your order and remedy the issue.
What happens if I want a refund?
If possible we will issue any refund to the payment method used at checkout. Once a refund has been issued, it can take up to 5 working days (excluding bank holidays and weekends) for the funds to appear in your bank account, however it usually takes less than 24 hours after we issue the refund.
